metrics

A question with a right answer and a subtle reason. Histogram versus summary is the part that catches people, and it turns on whether you can aggregate across instances.

Champions programmes die as mailing lists with a name. Survivors protect the time, pay in career currency, keep the job description tiny, and measure outcomes rather than attendance.

Discover, scan, deduplicate, prioritise with context, route with SLA clocks, verify, measure. Most programmes rot at dedup and ownership: five scanners produce five conflicting queues nobody trusts.

Percentage savings make every quarter look like a win and tell you almost nothing. The candidates who get hired bring a denominator tied to revenue and defend it under pressure.