27Walk me through facilitating the post-incident review after a severe outage. How do you keep it blameless but not toothless?▼mediumNewGoogleNetflixGoldman Sachs○ sign inFacilitation is mechanics: timeline before theories, blame converted into system questions, actions with owners tracked to closure. Include the defensive engineer and the exec who wants a head.Open full answer →
26A teammate's change caused the outage and they are in the postmortem. How do you write and run it?▼hardNewGoogleNetflixStripe○ sign inWrite an accurate incident review that examines the triggering action and contributing conditions, with corrective actions whose effectiveness can be checked.Open full answer →
