A large internal team wants a feature on your platform that only they will use. How do you turn it down and keep them?

Evaluate a bespoke platform request by its user need, lifetime support cost and available alternatives, then record the decision and any bounded exception.

Updated Sep 2026 · Grounded in researched DevOps, SRE and platform engineering interview loops, written to a senior-engineer editorial bar, and never padded to hit a word count.